Refund Policy

This policy applies to the Service Fees paid to LumaLink Global. Actual medical treatment fees are subject to the specific refund policies of the respective medical institutions in China.

7+ Days Prior to Appointment: Full refund of the service fee, minus a 10% administrative and bank processing fee.

• 3 to 7 Days Prior to Appointment: 50% refund of the service fee.
• Less than 72 Hours / No Show: The service fee is non-refundable.

If your visa application to China is rejected, providing official proof of rejection will entitle you to a full refund of the service fee.

One-time rescheduling is permitted free of charge if requested at least 72 hours before the scheduled appointment.

In the event of travel restrictions, natural disasters, or other force majeure events, LumaLink Global will work to provide a full credit for future services or a partial refund on a case-by-case basis.

Once your refund request is approved according to the cancellation terms above, the following timeline applies:

• Internal Processing Time: LumaLink Global will review and process your refund request within 1-3 business days. You will receive an email notification once the refund has been initiated on our end.
• Refund Arrival Time: It typically takes 7 working days for the funds to be credited back to your original payment method (e.g., Credit Card or Bank Account).
• Method of Refund: All refunds will be issued strictly to the original payment method used during the initial transaction. We cannot issue refunds to alternative accounts or third parties for security reasons.
• Note: Please be aware that the exact arrival time may vary slightly depending on your financial institution's processing speed and your local country's banking regulations. If you do not see the credit after 10 working days, please contact your bank or our support team.